Privacy Policy

This Privacy Policy Applies To

By accessing or using our Platform, you agree to the collection, processing, storage, and use of your information in accordance with this Privacy Policy.

Cyond collects only the information necessary to provide its services. Access to device permissions such as location, camera, microphone, media, notifications, and related permissions is requested solely to support the intended functionality of the applications and only after obtaining user permission where required by the Android operating system.

• Cyond Diagnosis (com.cyond.engineerapp) - the application used by authorized Cyond field engineers.
• Cyond Kavach (com.cyond.kavachapp) - the application used by customers to book and manage inspection and maintenance services.
• The Cyond website and any related online services operated by Cyond.

Cyond Is Not Responsible For

By using Cyond's services, clients acknowledge that certain information may be shared with vetted professionals solely for repair execution and service delivery.

Clients are free to choose their own contractors, including third-party service providers.

If a client prefers not to share certain details with contractors, they must inform Cyond before the service is scheduled.

• Contractor quality or workmanship.
• Contractor pricing.
• Contractor timelines.
• Contractor warranties.
• Independent contractual obligations between customers and contractors.
• Damages arising from work performed by third-party contractors beyond Cyond's scope of services.

Information We Collect

Personal Information. We may collect:

• Name
• Email address
• Mobile/phone number
• Organization details
• Property information
• Service address
• Any information voluntarily provided while registering, booking services, requesting inspections, or contacting us.

Account & Authentication Information

To authenticate users and secure accounts we may collect phone number, password (hashed), OTP verification records where used, and login history.

Cyond Diagnosis uses mobile number and password for login. Engineers may reset their password through the in-app forgot-password flow.

Cyond Kavach may use One-Time Passwords (OTP) delivered using authorised SMS and/or WhatsApp messaging providers solely for account verification and security.

OTP may also be used in Cyond Diagnosis for specific operational steps (for example, customer verification when closing an inspection), separate from engineer login.

Usage Data

We may automatically collect:

• Device details/model and device identifiers
• Browser type
• Operating System version
• App version
• IP address
• Crash logs and diagnostic reports
• Usage behavior/analytics on our Platform

This information helps improve application stability, reliability and user experience.

Transaction Data

Payments are processed securely via third-party gateways such as Razorpay.

Cyond does not store sensitive payment details, including debit/credit card numbers, CVV, UPI PIN, or banking passwords.

We may retain payment references, transaction IDs and payment status for billing, accounting and customer support purposes.

Referrals, Rewards & Wallet (Cyond Kavach)

Cyond Kavach may offer a referral and rewards programme. When you create or share a referral link, and when another customer applies your referral and completes a paid booking, we may process your account identifiers linked to the referral, referral codes and link status, reward coin balances and coin transaction history, and related booking identifiers needed to verify that a referred booking was paid. This data is used to operate the programme, prevent abuse, and support customer service. Coins are not sold as a financial product and are not used for advertising to third parties. Redemption rules may apply as shown in the app.

Service & Booking Information (Cyond Kavach)

When customers use Cyond Kavach, we may collect:

• Booking requests
• Property addresses
• Appointment schedules
• Inspection reports
• Service history
• Work order status
• Customer support conversations
• Uploaded documents

This information is necessary to schedule and deliver services.

Media

Users may upload photographs, selfies, inspection images, drawings, and documents. These are used only for operational purposes - verification, documentation, quality assurance, customer support, operational compliance and auditing - and are never used for advertising or marketing.

Cyond Diagnosis does not request broad access to the device photo or media library. Where an engineer attaches an existing image, the Android system Photo Picker (or camera capture) is used so that only the selected item is shared with the app.

Location Data Collection and Usage

The Cyond Diagnosis application may collect real-time and periodic location information of authorized engineers and personnel during the course of their duties, including but not limited to login, attendance, duty verification, site visits, customer appointments, starting and closing inspections, report submission, and other work-related events.

Location is collected while the application is in use (foreground / while-in-use location). The current Cyond Diagnosis build does not request Android background location permission. Location is used only for legitimate operational purposes including attendance verification, duty tracking, appointment management, customer-site verification, inspection workflows, fraud prevention, safety, and operational compliance. Location is never used for advertising, marketing, or profiling.

Such information is collected for the purposes of attendance verification, appointment management, service optimization, customer-site verification, operational monitoring, quality assurance, internal auditing, fraud prevention, and ensuring compliance with company policies and procedures. Location data is used solely for legitimate business purposes and is accessible only to authorized personnel. Cyond does not sell, rent, or use location information for advertising or marketing purposes.

Geofencing

To verify inspection authenticity, Cyond Diagnosis may perform customer-site geofencing. When an engineer starts or completes an inspection, the application may verify that the device is located within approximately 100 metres of the booked customer premises. This verification helps ensure inspections are conducted at the correct location, improves service quality, prevents misuse, and supports operational compliance.

Customer Location (Cyond Kavach)

With your permission, Cyond Kavach may use an approximate or precise location to help determine or confirm your service address. Providing location is optional - customers may manually enter an address if they choose not to grant location permission.

Photo Verification and Identity Confirmation

The Cyond Diagnosis application may require engineers and authorized personnel to capture and upload photographs or selfies at the time of login or during specified stages of the inspection process, including attendance and other operational verification stages.

These photographs are collected for identity verification, uniform and operational compliance verification, prevention of unauthorized access, and for internal quality-control and audit purposes.

Online Support Video & Voice Calls (Cyond Diagnosis)

Authorized Cyond engineers and HQ / franchise support staff may use the in-app Online Support feature to start audio or video calls during an active inspection. For this feature the application may request camera and microphone permissions.

During a support call we may process live camera video (when enabled), microphone audio, call session metadata (participants, timestamps, session identifiers), and optional call recordings uploaded to Cyond’s secure storage for quality assurance, training, dispute resolution, operational compliance, and internal auditing. Call recordings are never used for advertising or marketing. Access is limited to authorized personnel and retained only as long as needed for service, support, security, legal, and auditing requirements.

Push Notifications

Cyond Kavach may send notifications regarding booking confirmations, appointment reminders, engineer assignments, inspection progress, payment updates, work order updates, and customer support messages.

Cyond Diagnosis may send notifications regarding assigned jobs, inspection workflows, Online Support call requests or status, and other operational alerts for field engineers.

Users may disable notifications through their device settings; some operational features may then be less timely.

Storage, Security, and Retention

Photographs, location data, booking information, inspection reports, and related records collected through the Platform are stored securely and protected through reasonable administrative, technical, and organizational safeguards. Where applicable, information is transmitted using encrypted communication channels.

Such information will be retained only for as long as necessary to fulfill service delivery, customer support, security, operational, administrative, legal, and auditing requirements, after which it may be deleted, anonymized, or archived in accordance with applicable laws and company policies.

Customer account sessions for Cyond Kavach may remain active for an extended period (multiple months) and may be refreshed when you continue using the app, so that you do not need to log in repeatedly. You can clear app data on your device if you wish to end a local session.

User Consent

By accessing or using Cyond Diagnosis, Cyond Kavach, or our other services, users acknowledge and expressly consent to the collection, processing, storage, and use of their information, including location information and photographs, in accordance with this Privacy Policy.

Where required by Android, permission requests for location, camera, microphone, notifications, or limited media selection (via the system picker) are displayed by the operating system and may be managed through device settings. Users may withdraw permissions through their device settings at any time; however, certain features, including attendance verification, inspection workflows, location-based services, and identity verification, may not function correctly without the required permissions.

How We Use Your Information

• To provide and improve our services.
• To authenticate users and process bookings.
• To manage inspections and engineer assignments.
• To verify attendance and operational compliance.
• To communicate updates, research insights, and platform-related information.
• For billing, support, and customer service.
• To improve service quality & Internal Training.
• To detect fraud and protect accounts.
• To comply with legal obligations.
• To enable Online Support audio/video assistance during inspections and to retain related recordings for quality and compliance where applicable.
• To operate Kavach referral links, reward coins, and related wallet features.
• To maintain long-lived authenticated sessions for Kavach so customers remain signed in during normal use.

Data Sharing & Disclosure

We do not sell your personal information. Data may be shared with:

• Authorized partners or contractors for service delivery.
• Payment gateway providers for transactions (such as Razorpay).
• SMS and WhatsApp messaging providers for OTP delivery.
• Cloud hosting and infrastructure providers.
• Secure cloud storage providers used to store inspection media, Online Support recordings, and related operational files.
• Analytics and crash-reporting service providers, where applicable, to improve application stability, reliability, and performance.
• Legal or regulatory authorities if required by law.

Such sharing is limited to what is necessary for service delivery or legal compliance.

Data Protection & Security

We implement industry-standard administrative, technical, and organisational measures to protect your data from unauthorized access, misuse, or disclosure.

Your Rights

You may request:

• Access to your data.
• Correction of inaccuracies.
• Deletion of your personal information (subject to legal and operational requirements).
• Withdrawal of certain permissions where applicable.

Requests may be submitted to info@cyond.com. We will respond within a reasonable period.

Cookies

We may use cookies to enhance your browsing experience and improve website functionality. You can manage cookie settings in your browser.

Children's Privacy

Our services are intended for adults (18 years and above). We do not knowingly collect personal information from children.

Third-Party Links

Our Platform may contain links to third-party websites. Cyond is not responsible for the privacy practices or content of those external websites.