Terms and Conditions

Last Updated: September 2, 2025

1. General Terms & Inspection Conditions

Preliminary Quotation: This is a preliminary quotation based on the initial site visit and is subject to verification by our Head Office. A final, approved digital copy will be shared after review. Any calculation or estimation errors may lead to a revision.

Scope of Inspection: The report is based on visual observations and does not include hidden or inaccessible issues. Our inspection achieves an accuracy level of approximately 90% for visible defects. Sources concealed within structural elements may remain undetected.

Rule-Out Diagnostics: If issues persist after initial repairs, it may indicate a concealed source. In such cases, a systematic “rule-out” diagnostic procedure will be implemented at an additional cost to identify the hidden cause.

Drying Timelines: Treated areas require time to dry, and immediate results should not be expected. Estimated drying times are:

• Mild Dampness: 2–4 weeks
• Moderate Dampness: 4–8 weeks
• Severe Dampness: 2–3 months or longer

These timelines are subject to site conditions, ventilation, and weather. The customer must report any lack of improvement within the expected timeframe for reassessment.

Client Responsibilities: Customers are expected to monitor treated areas and inform us of recurring issues. Any civil works like demolition or reconstruction must be confirmed in writing with our Head Office. Cyond is not responsible for issues caused by unapproved work.

Use of Photos: Photos taken during inspection are for reference, internal documentation, and training purposes only and are not a complete record of site conditions.

2. Booking, Rescheduling & Cancellation

• Booking: Slot booking is subject to availability. Any booking fee paid is non-refundable but will be adjusted against the final inspection charges.
• Rescheduling/Cancellation: Must be informed at least 48 hours in advance. Cancellations within 48 hours will incur 50% of the inspection fee.
• Site Inaccessibility: If our team cannot access the property due to it being locked or no authorized person being present, the visit will be considered completed. A re-visit can be arranged with applicable charges.
• Exceeding Scope: If the inspection area or time exceeds the booked limits, the customer will be informed on-site, and additional charges will apply. Payment must be made on-site before proceeding.

3. Terms for Bill of Quantities (BOQ) & Repair Work

Final Quotation: The final BOQ issued by Cyond supersedes all prior estimates. Costs and timelines may be revised due to delays, changes in site conditions, or scope modifications.

Persistent Seepage: Persistent seepage after treatment may indicate concealed sources, requiring additional diagnostic procedures at extra cost.

Major Civil Works: Major modifications (e.g., demolition, reconstruction) require written approval from Cyond’s Head Office. Unauthorized structural changes void all warranty obligations.

4. Warranty Policy

The warranty is limited to the treated areas and the agreed scope of work specified in the final BOQ. The warranty does not cover issues arising from:

• Structural modifications made after our treatment.
• Natural calamities, Acts of God, or force majeure events.
• Unauthorized alterations or interventions by third parties.
• New or unrelated sources of seepage or dampness.
• Structural cracks, plumbing failures, or damages unrelated to Cyond’s work.
• Tampering or physical damage to the treated areas.

Voiding of Warranty: The warranty becomes void if any third-party work is carried out in or around the treated areas without Cyond’s prior written consultation.

Warranty Claims: Claims must be submitted in writing or by email with supporting photos/videos. If the claim is covered, repairs will be performed at no extra cost. If the issue falls outside the original scope, new charges will apply.

5. Payment & Refund Policy

• Payment Terms: Payment must be made within the agreed timeframe. Failure to do so may result in the withholding of the inspection report. Additional on-site services must be paid for before execution.
• Re-visit Charges: All revisit requests (re-inspection, discussions, or extra work orders) will incur separate service charges.
• Refunds on Cancellation:
  • 48+ hours before inspection: Full refund after deducting handling charges.
  • Within 48 hours of inspection: 50% refund of the inspection fee.
  • On the day of inspection: No refund.
• Other Conditions: No refunds will be issued once an inspection is completed and the report is delivered. Rescheduling due to unhygienic site conditions will incur additional fees.

6. Third-Party Contractors & Data Sharing

By proceeding with our services, the customer agrees to the following terms regarding contractors:

• Your data may be shared with vetted third-party professionals solely for the purpose of executing repairs.
• You are free to choose your own contractors or service providers.
• Cyond is not responsible for the quality, pricing, timelines, warranties, or contractual obligations of any third-party contractor.
• If you do not wish for your details to be shared, you must inform Cyond in advance.

7. Limitation of Liability

Cyond is not responsible for damages caused by external factors beyond its control, including but not limited to structural instability, non-maintenance of associated elements (e.g., plumbing, drainage), or natural calamities. Our responsibility is limited strictly to the scope of work and recommendations provided in our official report.