Terms & Conditions

General terms

• This is a preliminary quotation based on the initial site visit and is subject to verification by our Head Office. A final, approved digital copy will be shared after review.
• Any calculation or estimation errors found during verification may lead to a revision of the final quotation.
• The report is based on visual observations during the inspection and does not include hidden or inaccessible issues.
• The inspection and diagnosis are carried out using established technical methods and professional expertise, achieving an accuracy level of approximately 90% in identifying visible and accessible sources of defects. However, certain sources particularly those concealed within structural elements or inaccessible areas may remain undetected during the initial assessment. In such cases, a rule-out diagnostic procedure is proposed as a systematic and cost-effective method to narrow down and identify the hidden source. If seepage or related issues persist following the recommended repair works, it shall be deemed an indication of a possible concealed or secondary source that was not detectable during the initial inspection. The rule-out procedure will then be implemented to determine and address the underlying cause.
• We aim to provide simple and cost-effective solutions. Major repairs or civil modifications are only recommended when absolutely necessary.
• Treated areas may take up to a month to fully dry, depending on site conditions. Immediate results should not be expected.
• Dampness reduction depends on severity and conditions, with typical drying times of 2-4 weeks (mild), 4-8 weeks (moderate), and 2-3 months or longer (severe). These timelines may vary with site conditions, ventilation, and weather.
• If dampness does not reduce within the expected timeframe, the customer must report it to Cyond's engineer for reassessment and further diagnostics.
• Customers are expected to monitor the treated areas and inform us of any recurring issues.
• This quotation and report are valid for a limited period. Delays or changes in scope may lead to revisions.
• Any civil works like demolition or reconstruction must be confirmed in writing with our Head Office. Cyond is not responsible for issues caused by unapproved work.
• Our responsibility is limited to the scope of inspection and recommendations. We are not liable for issues discovered later or outside the inspected areas.
• The final quotation will include all applicable terms, including payment, warranty (if any), and scope of service.
• Photos taken during inspection are for reference, internal documentation and training purpose only. They are not a complete record of site conditions.
• If third-party work is done without consulting us, our advice or warranty will stand void.
• By proceeding with the solutions, the customer agrees to the above terms and will cooperate during execution.
• If the inspection area or time exceeds the booked limits, the customer will be informed on-site, and additional charges will apply. Any extra requests beyond the original booking will only be considered if the engineer has no other scheduled appointments. Payment must be made on-site before proceeding with additional services.
• Slot booking is subject to availability and confirmation. Any booking fee paid is non-refundable but will be adjusted against inspection charges.
• Rescheduling or cancellation must be informed at least 48 hours in advance. Cancellations within 48 hours will incur 50% of the inspection fee.
• If the property is locked, inaccessible, or no authorized person is present to provide access/decisions, the visit will be considered completed. A re-visit can be arranged with applicable charges.
• Cyond does not undertake plumbing work or any plumbing-related services, including pipe repairs, fittings, or internal plumbing modifications. Customers / Clients are expected to clearly understand the scope of services offered and communicate the same accurately during client interactions.

Work Orders (BOQs)

• The final quotation issued by Cyond supersedes all earlier quotations.
• Delays, changes in site conditions, or modifications in scope may result in revisions to cost and timeline.
• If the inspection area or duration exceeds the booked limits, additional charges will apply and must be paid on-site before continuation of services.
• Any additional requests beyond the original booking will be considered only if the engineer has no other scheduled appointments.
• Treated areas may take up to 30 days or more to fully dry. Since drying time depends on severity, 2-4 weeks for mild dampness, 4-8 weeks for moderate seepage, and up to 2-3 months for severe cases. Treated areas need adequate time & apt weather conditions to dry, and immediate results should not be expected.
• Persistent seepage may indicate concealed sources, requiring additional diagnostic procedures at extra cost.
• Warranty is limited to the treated areas and the agreed scope of work.
• Warranty does not cover under the following conditions: structural modifications after treatment; natural calamities or Acts of God; unauthorized alterations or third-party interventions; new or unrelated seepage sources; structural cracks, plumbing issues, or damages unrelated to Cyond's work; tampering or physical damage caused by any party.
• Warranty becomes void if any third-party work is carried out without Cyond's prior consultation.
• Warranty claims must be submitted in writing/email with supporting photos/videos.
• If the claim is covered, repairs will be carried out at no extra cost.
• If the issue falls outside the original scope, charges will apply.
• In the event that any cracks exceeding 5 mm in thickness are identified in any part of the civil structure during inspection, such conditions shall be deemed a structural concern. Under these circumstances, waterproofing solutions will not be initiated or continued until the property has been assessed and certified by a qualified structural engineer. The service provider reserves the right to withhold or discontinue the proposed work, and the inspection fee shall remain non-refundable, as the inspection service would have been duly rendered.
• Major civil modifications (demolition, reconstruction) require written approval from Cyond's Head Office.
• Unauthorized structural changes void warranty obligations.
• Payment must be made within the agreed time; otherwise, the inspection report may be withheld.
• Additional on-site services must be paid for before execution.
• All revisit requests (re-inspection, discussions, or extra work orders) will incur separate service charges.
• Any cancellation before 48 hours or more of the inspection: Refund after deducting handling charges.
• Cancellation within 48 hours of inspection: 50% refund of inspection fee.
• Cancellation on the day of inspection: No refund.
• Rescheduling due to unhygienic conditions: Additional fees apply; no refund of initial payment.
• No refunds will be issued once the inspection is completed and the report delivered.
• By using Cyond's services, the customer agrees that their data may be shared with vetted third-party professionals solely for the purpose of executing repairs.
• Customers are free to choose their own contractors, including third-party providers.
• Cyond is not responsible for contractor quality, pricing, timelines, warranties, or obligations.
• Customers who do not wish to share their details with contractors must inform Cyond in advance.
• Cyond is not responsible for damages caused by external factors beyond its control, including structural instability, non-maintenance of associated elements, plumbing failures, or natural calamities.

Terms & Conditions - Inspection Slot Booking

By booking an inspection slot, approving a quotation, or proceeding with inspection services, the client acknowledges and agrees to these Terms & Conditions in full.

1. Scope of Inspection

• The inspection is a visual examination of accessible areas only.
• No destructive testing or specialized equipment is carried out unless specifically agreed in writing.
• Concealed areas such as behind walls, under floors, or within ceilings are excluded.
• Systems such as plumbing, electrical, HVAC, or structural stability are not covered unless specifically included.
• Water leakage may originate from multiple sources; identifying some sources does not guarantee complete resolution.
• In some cases, a rule-out method may be required, which involves eliminating possible causes over time (may take 1-2 months).

2. Accuracy & Limitations

• Inspection and diagnosis are based on established technical methods and professional expertise.
• Approximately 90% accuracy is achieved in identifying visible and accessible defects.
• Concealed or secondary sources may remain undetected during the initial inspection.
• If seepage persists after repairs, it may indicate an underlying concealed source requiring further investigation through the rule-out method.
• Photographs taken during inspection are for reference, internal documentation, and training only. They do not represent a complete record of site conditions.
• The inspection is not a code compliance check and does not certify adherence to building regulations.
• The inspector is not responsible for consequential damages arising from the inspection or limitations of source identification.

3. Client Responsibilities

• The client must provide access to all areas to be inspected.
• The client is responsible for informing the Engineer of any known issues or concerns prior to the inspection.
• The client is responsible for ensuring that the property is in a clean and hygienic condition to allow for a safe and effective inspection. If the inspector determines that hygienic conditions are not met, the inspection will be rescheduled, and additional fees may apply.
• Any rescheduling or cancellation of the inspection slot without prior notification at least 48 hours before the scheduled time will incur a charge of 50% of the inspection fee paid.

4. Booking & Payments

• Slot booking is subject to availability and confirmation.
• Any booking fee is non-refundable but will be adjusted against the inspection charges.
• Payment for inspection is due on-site upon completion, unless otherwise agreed in writing.
• If the inspection area or duration exceeds booked limits, additional charges will apply and must be paid before continuation.
• Any additional requests beyond the original booking will only be considered if the engineer has no other scheduled appointments.
• Additional on-site services (if requested) must be paid for before execution.
• If payment deadlines are not met, the inspection report may be withheld until settlement.

5. Cancellation & Rescheduling Policy

• A refund, after deducting handling charges, will be provided if the inspection is canceled by the client at least 48 hours before the scheduled inspection time.
• If the cancellation is made within 48 hours of the inspection, 50% of the inspection fee paid will be refunded.
• No refund will be issued if the cancellation is made on the day of the inspection.
• In the case of rescheduling due to unhygienic conditions, additional fees may apply, and no refunds will be issued for the initial payment.
• No refunds will be issued once the inspection has been completed, and the client has received the inspection report.

6. Third-Party Work & Liability

• If third-party work is undertaken without consulting Cyond, our advice or warranty will be void.
• Clients are free to choose their own contractors, including third-party providers.
• If clients prefer not to share their details with referred professionals, they must inform Cyond in advance.

7. Warranty Claims Policy

Warranty is strictly restricted to the mentioned time period in the provided certificate, and aligns with all the clauses mentioned in the T&C's document.

• Exclusions: Damage caused by natural disasters, accidents, structural movement, or alterations not performed by the contractor; improper maintenance or negligence; any work performed by other contractors that impacts the repair work done.
• Claim procedure: In the event of a defect covered by this warranty, the client must notify Cyond in writing via call/chat at 092-400-83533 or email at info@cyond.com within 7 days of discovering the defect. Cyond will conduct an inspection, and if the issue is covered under the warranty, the defect will be repaired at no additional cost to the client.
• Limitations: Cyond's liability under this warranty is limited to repairing or replacing the defective work. Cyond is not responsible for any incidental or consequential damages, including but not limited to damage to the building structure, contents, or loss of use.
• Cyond shall not be held responsible for tampering or physical damage to our work by any party, or damage caused by factors beyond our control such as structural issues unrelated to the repair work, non-maintenance of associated elements, structural cracks, plumbing damage, or acts of God like natural calamities.

8. Acceptance of Terms

By booking an inspection slot, approving a quotation, or proceeding with inspection services, the client acknowledges and agrees to these Terms & Conditions in full.