Privacy Policy
At Cyond, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform, applications, website, or related services ("Platform").
This Privacy Policy Applies To
- Cyond Diagnosis (com.cyond.engineerapp) - the application used by authorized Cyond field engineers.
- Cyond Kavach (com.cyond.kavachapp) - the application used by customers to book and manage inspection and maintenance services.
- The Cyond website and any related online services operated by Cyond.
By accessing or using our Platform, you agree to the collection, processing, storage, and use of your information in accordance with this Privacy Policy.
Cyond collects only the information necessary to provide its services. Access to device permissions such as location, camera, media, notifications, and related permissions is requested solely to support the intended functionality of the applications and only after obtaining user permission where required by the Android operating system.
Cyond Is Not Responsible For
By using Cyond's services, clients acknowledge that certain information may be shared with vetted professionals solely for repair execution and service delivery.
Clients are free to choose their own contractors, including third-party service providers.
Cyond is not responsible for:
- Contractor quality or workmanship.
- Contractor pricing.
- Contractor timelines.
- Contractor warranties.
- Independent contractual obligations between customers and contractors.
- Damages arising from work performed by third-party contractors beyond Cyond's scope of services.
If a client prefers not to share certain details with contractors, they must inform Cyond before the service is scheduled.
Information We Collect
Personal Information
We may collect:
- Name
- Email address
- Mobile/phone number
- Organization details
- Property information
- Service address
- Any information voluntarily provided while registering, booking services, requesting inspections, or contacting us.
Account & Authentication Information
To authenticate users and secure accounts we may collect:
- Phone number
- OTP verification records
- Login history
One-Time Passwords (OTP) may be delivered using authorised SMS and/or WhatsApp messaging providers solely for account verification and security.
Usage Data
We may automatically collect:
- Device details/model and device identifiers
- Browser type
- Operating System version
- App version
- IP address
- Crash logs and diagnostic reports
- Usage behavior/analytics on our Platform
This information helps improve application stability, reliability and user experience.
Transaction Data
Payments are processed securely via third-party gateways such as Razorpay.
Cyond does not store sensitive payment details, including:
- Debit/credit card numbers
- CVV
- UPI PIN
- Banking passwords
We may retain payment references, transaction IDs and payment status for billing, accounting and customer support purposes.
Service & Booking Information (Cyond Kavach)
When customers use Cyond Kavach, we may collect:
- Booking requests
- Property addresses
- Appointment schedules
- Inspection reports
- Service history
- Work order status
- Customer support conversations
- Uploaded documents
This information is necessary to schedule and deliver services.
Media
Users may upload photographs, selfies, inspection images, drawings, and documents. These are used only for operational purposes - verification, documentation, quality assurance, customer support, operational compliance and auditing - and are never used for advertising or marketing.
Location Data Collection and Usage
The Cyond Diagnosis application may collect real-time and periodic location information of authorized engineers and personnel during the course of their duties, including but not limited to login, attendance, duty verification, site visits, customer appointments, starting and closing inspections, report submission, and other work-related events.
Location is primarily collected while the application is in use (foreground location). Where required for assigned field duties and permitted by the Android operating system, the application may also collect background location after the engineer explicitly grants the required permission.
Background location is used only for legitimate operational purposes including attendance verification, duty tracking, appointment management, customer-site verification, inspection workflows, fraud prevention, safety, and operational compliance. Background location is never used for advertising, marketing, or profiling.
Such information is collected for the purposes of attendance verification, appointment management, service optimization, customer-site verification, operational monitoring, quality assurance, internal auditing, fraud prevention, and ensuring compliance with company policies and procedures. Location data is used solely for legitimate business purposes and is accessible only to authorized personnel. Cyond does not sell, rent, or use location information for advertising or marketing purposes.
Geofencing
To verify inspection authenticity, Cyond Diagnosis may perform customer-site geofencing. When an engineer starts or completes an inspection, the application may verify that the device is located within approximately 100 metres of the booked customer premises. This verification helps ensure inspections are conducted at the correct location, improves service quality, prevents misuse, and supports operational compliance.
Customer Location (Cyond Kavach)
With your permission, Cyond Kavach may use an approximate or precise location to help determine or confirm your service address. Providing location is optional - customers may manually enter an address if they choose not to grant location permission.
Photo Verification and Identity Confirmation
The Cyond Diagnosis application may require engineers and authorized personnel to capture and upload photographs or selfies at the time of login or during specified stages of the inspection process, including attendance and other operational verification stages.
These photographs are collected for identity verification, uniform and operational compliance verification, prevention of unauthorized access, and for internal quality-control and audit purposes.
Push Notifications
Cyond Kavach may send notifications regarding booking confirmations, appointment reminders, engineer assignments, inspection progress, payment updates, work order updates, and customer support messages. Users may disable notifications through their device settings.
Storage, Security, and Retention
Photographs, location data, booking information, inspection reports, and related records collected through the Platform are stored securely and protected through reasonable administrative, technical, and organizational safeguards. Where applicable, information is transmitted using encrypted communication channels.
Such information will be retained only for as long as necessary to fulfill service delivery, customer support, security, operational, administrative, legal, and auditing requirements, after which it may be deleted, anonymized, or archived in accordance with applicable laws and company policies.
User Consent
By accessing or using Cyond Diagnosis, Cyond Kavach, or our other services, users acknowledge and expressly consent to the collection, processing, storage, and use of their information, including location information and photographs, in accordance with this Privacy Policy.
Where required by Android, permission requests for location, camera, notifications or media access are displayed by the operating system and may be managed through device settings. Users may withdraw permissions through their device settings at any time; however, certain features, including attendance verification, inspection workflows, location-based services, and identity verification, may not function correctly without the required permissions.
How We Use Your Information
- To provide and improve our services.
- To authenticate users and process bookings.
- To manage inspections and engineer assignments.
- To verify attendance and operational compliance.
- To communicate updates, research insights, and platform-related information.
- For billing, support, and customer service.
- To improve service quality & Internal Training.
- To detect fraud and protect accounts.
- To comply with legal obligations.
Data Sharing & Disclosure
We do not sell your personal information. Data may be shared with:
- Authorized partners or contractors for service delivery.
- Payment gateway providers for transactions (such as Razorpay).
- SMS and WhatsApp messaging providers for OTP delivery.
- Cloud hosting and infrastructure providers.
- Analytics and crash-reporting service providers, where applicable, to improve application stability, reliability, and performance.
- Legal or regulatory authorities if required by law.
Such sharing is limited to what is necessary for service delivery or legal compliance.
Data Protection & Security
We implement industry-standard administrative, technical, and organisational measures to protect your data from unauthorized access, misuse, or disclosure.
Your Rights
You may request:
- Access to your data.
- Correction of inaccuracies.
- Deletion of your personal information (subject to legal and operational requirements).
- Withdrawal of certain permissions where applicable.
Requests may be submitted to info@cyond.com. We will respond within a reasonable period.
Cookies
We may use cookies to enhance your browsing experience and improve website functionality. You can manage cookie settings in your browser.
Children's Privacy
Our services are intended for adults (18 years and above). We do not knowingly collect personal information from children.
Third-Party Links
Our Platform may contain links to third-party websites. Cyond is not responsible for the privacy practices or content of those external websites.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Continued use of our Platform indicates your consent to the updated policy. The latest version will always be available at https://cyond.com/privacy-policy/.
Contact Information
Cyond Business Solutions Private Limited
Mayfair Garden, 502, Road No. 12, Fortune Enclave, Sri Ram Nagar Colony, Banjara Hills, Hyderabad, Telangana - 500028
- Website: https://cyond.com/
- Privacy Policy: https://cyond.com/privacy-policy/
- Email: info@cyond.com
- Phone: 092-400-83533 | 092-400-83532
Last updated: July 22, 2026