At Cyond, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our platform, website, or related services (“Platform”).
Cyond is not responsible for:
By using Cyond’s services, clients agree that their data may be shared with vetted professionals solely for repair execution.
Information We Collect
Personal Information: Name, email address, phone number, organization details, and any information you provide when registering or contacting us.
Usage Data: Device details, browser type, IP address, and usage behavior on our Platform.
Transaction Data (if applicable): Payment details (processed securely via third-party gateways; we do not store sensitive card/UPI details).
Location Data Collection and Usage: The Cyond Diagnosis application may collect real-time and periodic location information of authorized engineers and personnel during the course of their duties, including but not limited to login, site visits, inspection activities, report closure, and other work-related events.
Such location information is collected for the purposes of attendance verification, appointment management, service optimization, quality assurance, operational monitoring, and ensuring compliance with company policies and procedures.
Location data collected through the application is used solely for legitimate business purposes and is accessible only to authorized personnel.
Photo Verification and Identity Confirmation: The Cyond Diagnosis application may require engineers and authorized personnel to capture and upload photographs or selfies at the time of login or during specified stages of the inspection process.
These photographs are collected for identity verification, confirmation of compliance with company uniform and operational requirements, prevention of unauthorized access, and for internal quality-control and audit purposes.
Storage, Security, and Retention: Photographs, location data, and related records collected through the Cyond Diagnosis application are stored securely and protected through reasonable administrative, technical, and organizational safeguards.
Such information will be retained only for as long as necessary to fulfill operational, administrative, legal, and security requirements, after which it may be deleted, anonymized, or archived in accordance with applicable laws and company policies.
User Consent: By accessing or using the Cyond Diagnosis application, users acknowledge and expressly consent to the collection, processing, storage, and use of their location information and photographs in accordance with this Privacy Policy.
How We Use Your Information
To provide and improve our services.
To communicate updates, research insights, and platform-related information.
For billing, support, and customer service.
To comply with legal obligations.
Data Sharing & Disclosure
We do not sell your personal information. Data may be shared with:
Authorized partners or contractors for service delivery.
Legal or regulatory authorities if required by law.
Payment gateway providers for transactions.
Data Protection & Security
We implement industry-standard measures to protect your data from unauthorized access, misuse, or disclosure.
Your Rights
You may request:
Access to your data.
Correction of inaccuracies.
Deletion of your personal information (subject to legal requirements).
Cookies
We may use cookies to enhance your browsing experience. You can manage cookie settings in your browser.
Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.
We may update this Privacy Policy periodically. Continued use of our Platform indicates your consent to the updated policy.
Contact Information
For any privacy-related concerns: Cyond
Website: https://cyond.com/
Phone: +91 91333 03283
Email: info@cyond.com
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