Terms & Conditions

● This is a preliminary quotation based on the initial site visit and is subject to verification by our Head Office. A final, approved digital copy will be shared after review.

● Any calculation or estimation errors found during verification may lead to a revision of the final quotation.

● The report is based on visual observations during the inspection and does not include hidden or inaccessible issues.

● The inspection and diagnosis are carried out using established technical methods and professional expertise, achieving an accuracy level of approximately 90% in identifying visible and accessible sources of defects. However, certain sources particularly those concealed within structural elements or inaccessible areas may remain undetected during the initial assessment. In such cases, a rule-out diagnostic procedure is proposed as a systematic and cost-effective method to narrow down and identify the hidden source. If seepage or related issues persist following the recommended repair works, it shall be deemed an indication of a possible concealed or secondary source that was not detectable during the initial inspection. The rule-out procedure will then be implemented to determine and address the underlying cause.

● We aim to provide simple and cost-effective solutions. Major repairs or civil modifications are only recommended when absolutely necessary.

● Treated areas may take up to a month to fully dry, depending on site conditions. Immediate results should not be expected.

● Dampness reduction depends on severity and conditions, with typical drying times of 2-4 weeks (mild), 4-8 weeks (moderate), and 2-3 months or longer (severe). These timelines may vary with site conditions, ventilation, and weather.

● If dampness does not reduce within the expected timeframe, the customer must report it to Cyond’s engineer for reassessment and further diagnostics.

● Customers are expected to monitor the treated areas and inform us of any recurring issues.

● This quotation and report are valid for a limited period. Delays or changes in scope may lead to revisions.

● Any civil works like demolition or reconstruction must be confirmed in writing with our Head Office. Cyond is not responsible for issues caused by unapproved work.

● Our responsibility is limited to the scope of inspection and recommendations. We are not liable for issues discovered later or outside the inspected areas.

● The final quotation will include all applicable terms, including payment, warranty (if any), and scope of service.

● Photos taken during inspection are for reference, internal documentation and training purpose only. They are not a complete record of site conditions.

● If third-party work is done without consulting us, our advice or warranty will stand void.

● By proceeding with the solutions, the customer agrees to the above terms and will cooperate during execution.

● If the inspection area or time exceeds the booked limits, the customer will be informed on-site, and additional charges will apply. Any extra requests beyond the original booking will only be considered if the engineer has no other scheduled appointments. Payment must be made on-site before proceeding with additional services.

● Slot booking is subject to availability and confirmation. Any booking fee paid is non-refundable but will be adjusted against inspection charges.

● Rescheduling or cancellation must be informed at least 48 hours in advance. Cancellations within 48 hours will incur 50% of the inspection fee.

● If the property is locked, inaccessible, or no authorized person is present to provide access/decisions, the visit will be considered completed. A re-visit can be arranged with applicable charges.

T&C for BOQ :

• ●  The final quotation issued by Cyond supersedes all earlier quotations.
  
  
• Delays, changes in site conditions, or modifications in scope may result in revisions to cost and timeline.
  
  
• ●  If the inspection area or duration exceeds the booked limits, additional charges will apply and must be paid on-site before continuation of services.
  
  
• Any additional requests beyond the original booking will be considered only if the engineer has no other scheduled appointments.
  
  
• ●  Treated areas may take up to 30 days or more to fully dry.Since, drying time depends on severity, 2-4 weeks for mild dampness, 4-8 weeks for moderate seepage, and up to 2-3 months for severe cases. Treated areas need adequate time & apt weather conditions to dry, and immediate results should not be expected.
  
  
• ●  Persistent seepage may indicate concealed sources, requiring additional diagnostic procedures at extra cost.
  
  
• Warranty is limited to the treated areas and the agreed scope of work.
  
  
• ●  Warranty does not cover under the following conditions:
  Structural modifications after treatment :
  Natural calamities or Acts of God
  Unauthorized alterations or third-party interventions
  New or unrelated seepage sources
  Structural cracks, plumbing issues, or damages unrelated to Cyond’s work
  Tampering or physical damage caused by any party
  
  
• ●  Warranty becomes void if any third-party work is carried out without Cyond’s prior consultation.
  
  
• ●  Warranty claims must be submitted in writing/email with supporting photos/videos.
  
  
• ●  If the claim is covered, repairs will be carried out at no extra cost.
  
  
• ●  If the issue falls outside the original scope, charges will apply.
  
  
• ●  Major civil modifications (demolition, reconstruction) require written approval from Cyond’s Head Office.
  
  
• ●  Unauthorized structural changes void warranty obligations.
  
  
• ●  Payment must be made within the agreed time; otherwise, the inspection report may be withheld.
  
  
• ●  Additional on-site services must be paid for before execution.
  
  
• ●  All revisit requests (re-inspection, discussions, or extra work orders) will incur separate service charges.
  
  
• ●  Any cancellation before 48 hours or more of the inspection: Refund after deducting handling charges.
  
  
• ●  Cancellation within 48 hours of inspection: 50% refund of inspection fee.
  
  
• ●  Cancellation on the day of inspection: No refund.
  
  
• ●  Rescheduling due to unhygienic conditions: Additional fees apply; no refund of initial payment.
  
  
• ●  No refunds will be issued once the inspection is completed and the report delivered.
  
  
• ●  By using Cyond’s services, the customer agrees that their data may be shared with vetted third-party professionals solely for the purpose of executing repairs.
  
  
• ●  Customers are free to choose their own contractors, including third-party providers.
  
  
• ●  Cyond is not responsible for contractor quality, pricing, timelines, warranties, or obligations.
  
  
• ●  Customers who do not wish to share their details with contractors must inform Cyond in advance.
  
  
• ●  Cyond is not responsible for damages caused by external factors beyond its control, including structural instability, non-maintenance of associated elements, plumbing failures, or natural calamitie
  
  

By booking an inspection, approving a quotation, or proceeding with services, the customer acknowledges and agrees to these Terms & Conditions in full.